Here at The Dance Foundry we know things happen in life. There may be an occasion where you have purchased a Class Package and you are not able to utilise all the classes by the package expiry date.
In exceptional circumstances, such as sickness or family crisis we will have a discussion and see what we can do about extending your pass for a time limited period. Each situation will be assessed based on the circumstances.
Please note that we have a non-refund policy on unused portions of (or whole) class packages if not used.
Class package classes can only be redeemed by the person in whose name the package is held.
If YOU arrange for another dancer to permanently take over your package please come to see us and we will make a name change on the package card.
Please contact us either by:
Is a non-refundable fee.
1. What personal information does The Dance Foundry collect and why?
The Dance Foundry collects personal information from its members and from contractors, employees, and people we do business with. The Dance Foundry needs personal information: - to conduct our business (eg to administer accounts, charge fees and to communicate with our members and business contacts). To illustrate, the personal information we collect about our members includes: - Identification Information, including each member's name, address, contact details (including telephone numbers and email address) and date of birth; - Health information, is a sensitive form of personal information, so we only collect it with your consent, and we only collect what we need; - Financial Information, including bank account details and credit card details, as well as information about payment or non-payment of fees. This information is collected from registration forms, and when people attend our venue and communicate with us through our website, Facebook and Instagram pages. We also collect: - Business Contact Information from and about our suppliers and other people we do business with (eg our landlords). This information is needed so that we can manage our business; - "Next of Kin" Information, is collected in the case of an emergency. We suggest that our members tell their next of kin that they have been nominated for this purpose; and - Employee and Contractor Information is also collected for human resources purposes.
2. How does The Dance Foundry use personal information?
As indicated, we use personal information to provide dance class services, to manage and administer students and to operate our business. For example, if you are a member, we will use your personal information to process any applications, charge you fees for classes and studio hire and administer your account. We will also use your personal information to communicate with you, including answering any enquires you may have. Unless you tell us otherwise, we may also use members' personal information to mail out special promotions, newsletters and other marketing material. For instance, The Dance Foundry may send its members information about its own promotions, or those offered by our business partners. If you don't want us to do this, we give you an opportunity to "opt out" from receiving such material by declining to fill out the mailing list form.
3. Does The Dance Foundry share my personal information with anyone else?
The Dance Foundry will disclose your personal information in a few different ways. We will disclose personal information if we are under a legal requirement to do so (e.g. under a court order, or if required under legislation), or if an authorised request is made from a law enforcement agency. Otherwise, we will only disclose personal information with the consent of the relevant individuals. For example, if you are a member, with your consent (and only with your consent): - we may provide personal information to The Dance Foundry's dance teachers to contact you to arrange a dance class or private lesson. If the dance teachers are contractors (rather than The Dance Foundry employees), their contracts with us require them to keep your personal information confidential. Of course, all our employees are required to keep your personal information confidential also; and
4. How can I access my Personal Information? Privacy laws give you rights to seek access to the personal information we hold about you.
You can seek access by emailing email@example.com. Generally, we should be able to provide you with access within a month of your request, although we may need more time if your request is complicated. Ordinarily, The Dance Foundry will not charge you for the cost of providing access to your personal information. However, if we do propose to charge you, we will advise you of the relevant charge before we provide you with access. We try to ensure that all the personal information that we hold about you is accurate, complete and up-to-date. However, we rely on you to help us with this. If you wish to update or correct the personal information we hold about you, please e-mail firstname.lastname@example.org. We will contact you if there is any issue about amending the record of personal information we hold about you.
5. Is my Personal Information kept secure?
The Dance Foundry takes reasonable steps to ensure that the personal information we hold is stored in a secure environment protected from unauthorised access, modification or disclosure. We remind our staff and contractors of the importance of storing personal information in a secure way, and to treat it like confidential information.
We are be able to answer telephone questions and provide dance class services without collecting personal information about you, but your personal information is useful if you fall ill.
a) Cookies When you visit our website, we will not collect any personal information unless you chose to provide it to us (e.g. by sending us emails through our website). However, we may collect certain data that does not identify you (sometimes called "web log information") when you visit certain pages, such as the type of browser and operating system you have. We may also use "cookies" which are small files that are stored on your computer and that manage the security and navigation process of the site. You can choose to block these cookies but some portions of the site may not function correctly if you do. This type of data is collected for statistical purposes only, and while cookies will identify your computer, they are unlikely to identify you personally.
b) Email/SMS marketing We will not email or SMS you marketing material unless you have consented to this. This is a requirement of the Spam Act 2003. Further, you can unsubscribe from any e-newsletter or other bulletins by emailing The Dance Foundry.
c) Site security policy Our website uses up-to-date technology to maximise the security of your personal information.
You can contact us as follows:
by email to: Management, The Dance Foundry at email@example.com
by telephone: 0434003690
Last Updated (Sunday 23 November 2014)
Mums and Tots Class Blocks
Our mums and tots classes are sold upfront in blocks of 6 weeks to allow us to maintain and monitor numbers as children are involved. We do however understand that children can be unpredictable and things do come up, preventing you from attending your pre-purchased class. In order for us to fill your spot for that particular week we ask that a minimum of 24 hours notice is given. Members who give less than 24 hours notice before class or don't give notice at all will forfeit the class and no refund will be given.